Themes and Abbreviations, Lda. is aware of the importance of Quality in the management of its activities and, to this end, is committed to implementing and maintaining a Quality Management System in accordance with the requirements of the NP EN ISO 9001/2015 standard, and to continuously improving all processes of the organization.
In its mission to increase the competitiveness and reputation of the SÓ-LEILÕES® Brand, through the dynamism of structuring investment and the internationalization of the company, it establishes the following objectives:
- Customer and Stakeholder satisfaction, adjusting the organization’s activities to their requirements and expectations;
- Establishing solid relationships with the national business community, directly supporting clients through an effective personalized consultancy service adapted to their needs;
- The credibility of its performance and the trust placed in it by its customers, through the application of a system of processes, the orientation towards the customers’ needs and the concern with the quality of the business management, which constitute the basis of the scope of the standard, prerequisites for an organization to carry out continuous improvement;
- Measure, evaluate and improve performance in the various domains of its activity;
- Promote the appreciation of its Code of Conduct applicable to all employees of the Company, Governing Bodies and entities that, through their interaction with Temas e Abreviaturas, Lda, are subject to the regime of said Code;
- The development of a culture and awareness of quality in the Company’s employees (internal and external);
- Develop effective internal and external communication mechanisms;
- The establishment of monitoring mechanisms and continuous improvement of its activities;
- Periodic external evaluation of the Company, in accordance with European standards.
Quality Policy Principles
I. Obtaining recognition as a reference company in the sector, providing services and organizing high-quality auctions, achieving the satisfaction of interested parties;
II. Seeking to understand, register and anticipate the needs of those involved in each and every process, guiding their work in order to exceed their expectations, making this the tone of their action.
III. Promote the constant appreciation of its employees, stimulating their creativity and recognizing their merit.
IV. Ensure the provision of quality services and ensure the development of efforts to permanently adapt our action to market needs and applicable legal and regulatory requirements.
V. Continuous improvement of the effectiveness of the Quality Management System.
The Management undertakes to ensure compliance with the Quality Policy thus established, and its periodic updating in view of the evolution of the Company’s needs and its external environment.
This quality policy is transmitted to all employees and published on the Company’s website.